Privacy Policy
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Account credentials (username, password)
- Financial information (wallet addresses, transaction history)
- Identity verification documents (for KYC compliance)
- IP address and location data
- Device information and browser type
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Verify your identity and prevent fraud
- Comply with legal obligations and regulatory requirements
- Send you technical notices, updates, and security alerts
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With your consent or at your direction
- With service providers who perform services on our behalf
- To comply with legal obligations or respond to legal requests
- To protect the rights, property, and safety of Hot-UserWallet and our users
- In connection with a merger, sale, or acquisition of all or part of our business
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability
- Withdraw consent where processing is based on consent
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Platform.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected.
9. Children's Privacy
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@hot-userwallet.com
Address: Hot-UserWallet Privacy Team